Localised payment and KYC solutions
- Technical customer support for any issue with the website (CMS, Payments, Betting, Live Stream, Trading).
- Technical customer support with back-office tools and functionality.
- Threshold-based procedures that manage Anti Money Laundering and customer communication.
- Setting up new users and admin settings.
- Payment provider advice and communication as an intermediary.
- Responsible gambling advice to partners.
- Anti-money laundering advice to partners.
- Where applicable we offer 1st line customer services in its entirety (Verification, Payments, All Queries).
Strong focus on regulatory compliance
- Analysis, interpretation, and implementation of any new changes or guidelines disseminated by the Gambling Commission.
- Advice and guidance on all areas of Gambling Commission regulations including:
- Licence Conditions and Codes of Practice
- Remote Technical Standards including Security Audits
- Advertising Standards
- Anti-Money Laundering
- Responsible Gambling
- Provision and oversight of Compliance Training and Education.
- Assist with questions relating to all aspects of ‘The GDPR’.
- Guidance on gambling regulations in other territories.
- Ensuring PCI DSS compliance.
- Providing all due diligence requirements for the business.
- Providing advice and guidance on any customer-specific compliance issues that arise.
- Maintain validity of existing and the applications for new operating licences.
of bets processed daily
Support and UK gaming licence
With regulated markets have customers using FSB’s technology